| Exam Code: | 33810X | ||
| Exam Name: | Avaya Aura Contact Center Solution Design Exam | ||
| Certification(s): | Avaya Aura Contact Center Design | ||
| Total Questions: | 48 Questions Answers | ||
| Latest Updated: | May 02,2024 | ||
| Price: (Discounted) | Was: $85 Now: $59 | ||
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33810X Exam Topics and Passing Score
The 33810X exam is a certification exam for Microsoft Dynamics 365 Customer Service. The exam covers a wide range of topics, including customer service processes, customer engagement, knowledge management, and case management.
| Topic | Percentage of Passing Score | Information |
|---|---|---|
| Customer Service Processes | 20-25% | This topic covers the core concepts of customer service, including the customer service lifecycle, customer engagement channels, and customer satisfaction. |
| Customer Engagement | 20-25% | This topic covers the tools and techniques used to engage with customers, including social media, email, and chat. |
| Knowledge Management | 20-25% | This topic covers the creation, management, and use of knowledge articles and other resources to help customers resolve their issues. |
| Case Management | 20-25% | This topic covers the process of managing customer cases, including creating cases, assigning cases to agents, and resolving cases. |
| Other Topics | 10-15% | This topic covers a variety of other topics, including security, compliance, and performance tuning. |
To pass the 33810X exam, you must score at least 700 points out of a possible 1000 points. The exam is timed, and you have three hours to complete it.
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