| Exam Code: | CIS-ITSM | ||
| Exam Name: | ServiceNow Certified Implementation Specialist – IT Service Management Exam | ||
| Certification(s): | Certified Implementation Specialist | ||
| Total Questions: | 437 Questions Answers | ||
| Latest Updated: | Apr 12,2024 | ||
| Price: (Discounted) | Was: $85 Now: $59 | ||
CIS-ITSM Exam Topics and Passing Score
The CIS-ITSM exam covers a wide range of topics related to IT service management. The following table provides a breakdown of the main topics covered in the exam, along with a brief description of each topic and the percentage of questions that may be asked from each topic.
| Topic | Description | Percentage of Questions |
|---|---|---|
| Service Management Concepts and Principles | This topic covers the fundamental concepts and principles of service management, including the ITIL framework, the service lifecycle, and the role of IT in supporting business objectives. | 20-25% |
| Service Design | This topic covers the processes and activities involved in designing and developing new or improved IT services, including requirements gathering, analysis, and design. | 20-25% |
| Service Transition | This topic covers the processes and activities involved in transitioning new or improved IT services from development to production, including testing, deployment, and change management. | 20-25% |
| Service Operation | This topic covers the processes and activities involved in operating and maintaining IT services, including incident and problem management, change management, and service desk operations. | 20-25% |
| Continual Service Improvement | This topic covers the processes and activities involved in continually improving the quality and effectiveness of IT services, including performance monitoring, feedback collection, and root cause analysis. | 10-15% |
To pass the CIS-ITSM exam, candidates must score a minimum of 70% on the exam. The exam consists of 100 multiple-choice questions, and candidates have 120 minutes to complete the exam.
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