| Exam Code: | ITIL-4-Foundation | ||
| Exam Name: | PEOPLECERT Foundation ITIL 4 Foundation Exam | ||
| Certification(s): | PeopleCert ITIL Foundation | ||
| Total Questions: | 503 Questions Answers | ||
| Latest Updated: | May 09,2024 | ||
| Price: (Discounted) | Was: $85 Now: $59 | ||
ITIL-4-Foundation Exam Topics
| Topic | Information | Percentage in Passing Score |
|---|---|---|
| Key Concepts of Service Management | Introduction to ITIL, key concepts and principles, the service value system, the four dimensions of service management, value co-creation, and continual improvement | 10-15% |
| The Four Dimensions of Service Management | Value, outcomes, experience, and technology and architecture | 15-20% |
| The Service Value System | The purpose and components of the service value system, the relationship between value and outcomes, and the importance of customer focus | 15-20% |
| The Guiding Principles of ITIL | Focus on value, understand and meet demand, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate | 10-15% |
| The ITIL Service Lifecycle | The five stages of the service lifecycle (strategy, design, transition, operation, and continual improvement) and the key activities in each stage | 20-25% |
| Service Relationships | The different types of service relationships (internal, external, and third-party), the importance of managing these relationships, and the key considerations for effective service relationship management | 10-15% |
Passing Score: 65%
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