| Exam Code: | Service-Cloud-Consultant | ||
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam | ||
| Certification(s): | Service Cloud Consultant | ||
| Total Questions: | 198 Questions Answers | ||
| Latest Updated: | Apr 21,2024 | ||
| Price: (Discounted) | Was: $85 Now: $59 | ||
Service-Cloud-Consultant Exam Topics and Passing Score
| Topic | Information | Passing Score Percentage |
|---|---|---|
| Service Cloud Fundamentals | This topic covers the basics of Service Cloud, including its architecture, key concepts, and core functionality. | 20% |
| Customer Service Management | This topic covers the various aspects of customer service management, including case management, knowledge management, and self-service. | 30% |
| Salesforce Platform | This topic covers the Salesforce platform, including its architecture, security, and customization options. | 25% |
| Service Cloud Implementation | This topic covers the process of implementing Service Cloud, including planning, configuration, and deployment. | 20% |
| Service Cloud Administration | This topic covers the administration of Service Cloud, including user management, security, and data management. | 5% |
Passing Score: 65%
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