ITIL-4-Foundation Exam Question Dumps – Our Features
Exam Code: ITIL-4-Foundation
Exam Name: PEOPLECERT Foundation ITIL 4 Foundation Exam
Certification(s): PeopleCert ITIL Foundation
Total Questions: 536 Questions Answers
Latest Updated: Nov 28,2024
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ITIL-4-Foundation Exam Topics

Topic Information Percentage in Passing Score
Key Concepts of Service Management Introduction to ITIL, key concepts and principles, the service value system, the four dimensions of service management, value co-creation, and continual improvement 10-15%
The Four Dimensions of Service Management Value, outcomes, experience, and technology and architecture 15-20%
The Service Value System The purpose and components of the service value system, the relationship between value and outcomes, and the importance of customer focus 15-20%
The Guiding Principles of ITIL Focus on value, understand and meet demand, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate 10-15%
The ITIL Service Lifecycle The five stages of the service lifecycle (strategy, design, transition, operation, and continual improvement) and the key activities in each stage 20-25%
Service Relationships The different types of service relationships (internal, external, and third-party), the importance of managing these relationships, and the key considerations for effective service relationship management 10-15%

Passing Score: 65%

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