Exam Code: | Field-Service-Consultant | ||
Exam Name: | Salesforce Certified Field Service Consultant Exam | ||
Certification(s): | Field Service Lightning Consultant | ||
Total Questions: | 163 Questions Answers | ||
Latest Updated: | Nov 17,2024 | ||
Price: (Discounted) | Was: $85 Now: $59 |
Field-Service-Consultant Exam Topics and Passing Score
The Field-Service-Consultant exam covers various topics related to technical support and client service in the field service industry. Candidates should possess a strong understanding of these topics to successfully pass the exam.
Topic | Description | Percentage in Passing Score |
---|---|---|
Technical Expertise | In-depth understanding of relevant technologies, products, and services, including their functionality, limitations, and troubleshooting procedures. | 30% |
Communication and Interpersonal Skills | Ability to effectively communicate with clients, colleagues, and stakeholders, both verbally and in writing. Demonstrating empathy, patience, and professionalism. | 25% |
Problem-Solving and Analytical Skills | Identifying root causes of issues, analyzing data, and developing effective solutions. Utilizing critical thinking and logical reasoning to resolve complex field service challenges. | 20% |
Project Management and Coordination | Planning, organizing, and executing field service projects. Managing resources, timelines, and budgets. Coordinating with multiple stakeholders to ensure successful project outcomes. | 15% |
Customer Service and Satisfaction | Understanding and meeting customer needs. Proactively identifying and resolving issues. Demonstrating a commitment to customer satisfaction and building long-term relationships. | 10% |
Passing Score: 70%
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