| Exam Code: | CCFH-202 | ||
| Exam Name: | CrowdStrike Certified Falcon Hunter Exam | ||
| Certification(s): | CCFH | ||
| Total Questions: | 60 Questions Answers | ||
| Latest Updated: | Nov 16,2024 | ||
| Price: (Discounted) | Was: $85 Now: $59 | ||
CCFH-202 Exam Topics and Passing Score
The CCFH-202 exam covers various topics related to Cisco Unified Contact Center Express (UCCX). The following table provides a breakdown of the main topics along with information about the percentage of questions in each area and the required passing score:
| Topic | Information | Percentage of Questions |
|---|---|---|
| 1. UCCX Architecture and Components | Understanding the overall architecture, core components, and their roles in UCCX. | 20% |
| 2. Installation and Configuration | Performing a successful UCCX installation, configuring basic settings, and deploying components. | 25% |
| 3. Skills and Workflows | Creating and managing skills, configuring workflows, and understanding their role in call routing. | 25% |
| 4. Agents and Queues | Adding and managing agents, creating and configuring queues, and understanding agent availability and status. | 15% |
| 5. Reporting and Analytics | Generating reports, analyzing call metrics, and understanding their significance in improving contact center operations. | 15% |
Passing Score: 80%
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