CIS-ITSM Exam Question Dumps – Our Features
Exam Code: CIS-ITSM
Exam Name: ServiceNow Certified Implementation Specialist – IT Service Management Exam
Certification(s): Certified Implementation Specialist
Total Questions: 170 Questions Answers
Latest Updated: Nov 17,2024
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CIS-ITSM Exam Topics and Passing Score

The CIS-ITSM exam covers a wide range of topics related to IT service management. The following table provides a breakdown of the main topics covered in the exam, along with a brief description of each topic and the percentage of questions that may be asked from each topic.

Topic Description Percentage of Questions
Service Management Concepts and Principles This topic covers the fundamental concepts and principles of service management, including the ITIL framework, the service lifecycle, and the role of IT in supporting business objectives. 20-25%
Service Design This topic covers the processes and activities involved in designing and developing new or improved IT services, including requirements gathering, analysis, and design. 20-25%
Service Transition This topic covers the processes and activities involved in transitioning new or improved IT services from development to production, including testing, deployment, and change management. 20-25%
Service Operation This topic covers the processes and activities involved in operating and maintaining IT services, including incident and problem management, change management, and service desk operations. 20-25%
Continual Service Improvement This topic covers the processes and activities involved in continually improving the quality and effectiveness of IT services, including performance monitoring, feedback collection, and root cause analysis. 10-15%

To pass the CIS-ITSM exam, candidates must score a minimum of 70% on the exam. The exam consists of 100 multiple-choice questions, and candidates have 120 minutes to complete the exam.

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