| Exam Code: | ITIL-4-Specialist-Monitor-Support-Fulfil | ||
| Exam Name: | PEOPLECERT ITIL 4 Specialist: Monitor, Support, Fulfil Exam | ||
| Certification(s): | ITIL | ||
| Total Questions: | 166 Questions Answers | ||
| Latest Updated: | Nov 16,2024 | ||
| Price: (Discounted) | Was: $85 Now: $59 | ||
ITIL 4 Specialist: Monitor & Support - Key Topics & Exam Weighting
The ITIL 4 Specialist: Monitor & Support exam assesses your knowledge and understanding of key areas within IT service management. Here's a breakdown of the main topics and their approximate weighting:
| Topic | Description | Approximate Weighting |
|---|---|---|
| Service Management Processes | Understanding the processes involved in monitoring and supporting services, including incident management, problem management, request fulfillment, and change management. | 25-35% |
| Service Monitoring & Reporting | Comprehending techniques and tools for monitoring service performance, identifying potential issues, and generating reports for decision-making. | 20-30% |
| Service Level Management | Defining and managing service level agreements (SLAs), ensuring services meet agreed-upon performance targets, and resolving discrepancies. | 15-25% |
| Service Request Fulfillment | Understanding the principles and processes for fulfilling user requests efficiently and effectively, including service desk operations. | 15-25% |
| Continuous Service Improvement | Recognizing the role of monitoring and support in continuous improvement initiatives, identifying areas for optimization, and implementing change. | 10-15% |
**Note:** The exact weighting of each topic may vary slightly in each exam. It's crucial to study all areas thoroughly to maximize your chances of success.
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