| Exam Code: | ITIL-SOA | ||
| Exam Name: | PEOPLECERT ITIL Service Offerings and Agreements Exam | ||
| Certification(s): | ITIL | ||
| Total Questions: | 14 Questions Answers | ||
| Latest Updated: | Apr 27,2024 | ||
| Price: (Discounted) | Was: $85 Now: $59 | ||
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ITIL-SOA Exam Topics
The ITIL-SOA (Service Operation & Analysis) exam is one of the five modules in the ITIL Foundation certification. It covers the concepts and practices of service operation and analysis in an IT environment.
The main topics of the ITIL-SOA exam are as follows:
| Topic | Information | Percentage in Passing Score |
|---|---|---|
| Service Operation | This topic covers the processes and activities involved in the day-to-day operation of IT services, including incident and problem management, change management, service continuity management, and capacity management. | 30% |
| Service Analysis | This topic covers the processes and activities involved in analyzing and reporting on the performance of IT services, including service level management, performance management, service availability management, and capacity planning. | 30% |
| Continual Improvement | This topic covers the processes and activities involved in continually improving the quality of IT services, including service review, service measurement, and service improvement. | 20% |
| Case Studies | This topic covers the application of ITIL-SOA concepts and practices in real-world scenarios. | 20% |
To pass the ITIL-SOA exam, candidates must achieve a score of 65% or higher. The exam consists of 40 multiple-choice questions, and candidates have 60 minutes to complete the exam.
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