Salesforce-Contact-Center Exam Question Dumps – Our Features
Exam Code: Salesforce-Contact-Center
Exam Name: Salesforce Contact Center Accredited Professional Exam
Certification(s): Accredited Professional
Total Questions: 205 Questions Answers
Latest Updated: Nov 17,2024
Price: (Discounted) Was: $85 Now: $59

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Salesforce-Contact-Center Exam Topics

Topic Percentage Description
Contact Center Fundamentals 20%
  • Overview of Salesforce Contact Center
  • Benefits of using Salesforce Contact Center
  • Key concepts and terminology
  • Customer engagement channels
Setup and Configuration 25%
  • Creating and managing contact centers
  • Configuring agent settings
  • Setting up routing rules
  • Integrating with other Salesforce applications
Call Center Operations 30%
  • Managing inbound and outbound calls
  • Using call scripting and automation
  • Resolving customer issues
  • Monitoring call center performance
Omnichannel Support 20%
  • Providing support across multiple channels (email, chat, social media, etc.)
  • Managing customer interactions from a single platform
  • Using AI and automation to improve customer experience
  • Measuring and reporting on omnichannel performance
Other Topics 5%
  • Security and compliance considerations
  • Recent updates and best practices

Passing Score: 65%

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