| Exam Code: | C_S4CSV_2302 | ||
| Exam Name: | SAP Certified Application Associate – SAP S/4HANA Cloud, public edition – Service Exam | ||
| Certification(s): | SAP Certified Application Associate | ||
| Total Questions: | 80 Questions Answers | ||
| Latest Updated: | May 11,2024 | ||
| Price: (Discounted) | Was: $85 Now: $59 | ||
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C_S4CSV_2302 Exam Topics and Passing Score
The C_S4CSV_2302 exam is a certification exam that assesses an individual's knowledge and skills in the area of SAP Certified Application Associate - Service Cloud 2302. The exam covers a wide range of topics, including:
| Topic | Information | Percentage in Passing Score |
|---|---|---|
| Service Cloud Basics | This topic covers the fundamental concepts of Service Cloud, including its architecture, key features, and benefits. | 20% |
| Customer Service Management | This topic covers the processes and tools used to manage customer service interactions, including case management, knowledge management, and self-service. | 30% |
| Sales and Marketing Integration | This topic covers the integration of Service Cloud with other Salesforce modules, such as Sales Cloud and Marketing Cloud, to provide a comprehensive customer experience. | 25% |
| Reporting and Analytics | This topic covers the tools and techniques used to generate reports and analyze data in Service Cloud, in order to identify trends and improve performance. | 15% |
| Implementation and Configuration | This topic covers the processes and best practices for implementing and configuring Service Cloud, including data migration, security, and customization. | 10% |
Passing Score
To pass the C_S4CSV_2302 exam, you must score at least 65% on the exam. This means that you must correctly answer at least 65% of the questions on the exam.
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